We do understand that you would be required to return your order due to a number of reasons. We try to provide support as best as we can.
Return of unused items
Brand-new, 100% unused items in Original packaging can be returned within 7 days for a full refund to your original form of payment (no shipping fee refund). The return shipping would have to be paid by the customer. All returns are subject to a quality check by us to ensure the product has not been used. You have to obtain return authorization before returning anything to us. Refunds for the return would be processed only after complete examination of the product by us.
Return of damaged items
If a product appears to be damaged on arrival or does not work at all, please contact us first at [email protected] with as many details and pictures of your setup. Once we go through your case and we find that the product is in fact faulty, you can return it to us. We will either refund the amount (to the original form of payment) of the product which is damaged or replace it for you. Replacement time is subject to availability of stock.
Refund Policy
- If you wish to cancel an order that has been back-ordered or an order that we are not able to fulfil immediately, you may cancel the order before shipping. Please send an email to [email protected] for the same
- Refunds, if approved would be processed by our payment provider(s)and will only be refunded to the original form of payment and is subject to their time lines. Typically, it takes about 10 business days after we process the refund for the refund to be processed by the provider, depending upon mode of payment.
Warranty
Protocentral products. Boards and kits designed and made by Protocentral carry a 1-year warranty against defects in materials and workmanship, starting on the day your order is delivered.
What’s covered. A Protocentral board or kit that fails in normal use because of a manufacturing defect. We’ll repair or replace it, or refund it if a replacement isn’t available.
What isn’t covered. Damage from soldering, modification or rework. Damage from a wrong supply voltage, reverse polarity, electrostatic discharge, liquid or physical damage. Normal wear of consumables such as electrodes, cables and batteries.
Products from other makers. Items we resell from other brands (for example Arduino, Raspberry Pi, SparkFun, Adafruit and Seeed) are not covered by the Protocentral warranty. They carry their maker’s own warranty, and warranty claims for them go to the maker. If one arrives damaged or doesn’t work at all, see “Return of damaged items” above.
How to claim. Email [email protected] with your order number, a description of the fault and photos of your setup. Please don’t send anything back until we’ve confirmed the return. If we confirm a defect, we pay the shipping both ways.
Protocentral products are development and research tools. They are not medical devices and are not certified for diagnosis or patient monitoring.