Customer Help
Our customer service team is always here to assist.
Common purchase queries answered
Orders and Shipping
In-Stock orders placed before 11:30 AM IST will be dispatched on the same day. Orders placed after this time are shipped the next business day.
Orders shipped to most places in India are usually delivered within 4-5 business days.
All international orders ship from India and transit time is usually within 4-5 business days. Please note that this does not include any additional delay in your country’s customs.
During checkout, you will be provided option called ‘ Create an account?’. Just check this box and an account with that email be created for you.
Alternatively, you can also click on the ‘My Account’ link to create a user account.
If you wish to change the shipping address before your order ships, please contact sales@protocentral.com as soon as possible.
We cannot change the address once the order has shipped.
You can track the status of all of your orders through the ‘Orders’ option in the ‘My Account’ page.
Your credit card information will NOT be stored by us for any reason. All payment information is maintained by our payment service providers (usually Razorpay or Cashfree).
Good and Services Tax (GST) will be charged for orders that have an India-based Shipping or Billing address.
For orders outside India, ProtoCentral will not charge sales tax, but customs duty may be charged by your country. This varies from country to country.
For orders within India, we accept credit and debit cards (Visa, Mastercard, Rupay and American Express), UPI, Netbanking and Wallets.
For orders outside India, we accept payment through Credt and Debit cards (Visa, Mastercard, and American Express).
The most common reasons where we have seen a payment fail is because:
- If you are ordering from outside India, international use on your card may not be enabled. Please check with your bank.
- Incorrect billing address and/or Zip code.
- Incorrect CVV entered by you (either 3 digit/4-digit codes printed on the front or back of the card)
- Insufficient funds or credit limits.
If you feel that you have received this in error, please contact us at sales@protocentral.com or call us.
If a product in not available in stock, you may be provided with an option to place a pre-order for the product.
Shipping of backorders usually takes 2-3 weeks for most items. Some may have longer or shorter wait times.
If you are ordering from outside of India
International orders (outside India)
For orders outside India, ProtoCentral will not charge sales tax, but customs duty may be charged by your country. This varies from country to country.
Currently we ship to most countries around the world. If you are able to find your country in the dropdown while entering your shipping address, we ship to you.
If you country is not listed, please contact us at sales@protocentral.com.
For orders international orders, we accept payment through Credt and Debit cards (Visa, Mastercard, and American Express).
The application of customs duty and the rate of duty depends solely on the destination country’s rules and regulations. Most countries do not charge any import duty for shipment below USD 1000.
The customer will be responsible for all import duties and tax associated with the order. If you do not pay the duty and clear the shipment on time, it might be returned or destroyed, depending on your country’s policy.
All orders outside of India as shipped solely through DHL Worldwide Express, due to their reliability and coverage. We currently do NOT support any other shipping method.
If you need to swap an item
Returns and Exchanges
Only items which are damaged or not working can be returned within 7 days of receipt.
All products are thoroughly verified by our QA team before shipping. In the rare case of receiving a wrong item, please send us an email to sales@protocentral.com, along with clear photos of the items received and we will help you out.
Please email us at support@protocentral.com for any product technical support.
If you help with your orders, please email is at sales@protocentral.com
You can also contact us on WhatsApp at +91-80-4152-7072.
If you wish to change the shipping address before your order ships, please contact sales@protocentral.com as soon as possible.
We cannot change the address once the order has shipped.
If your order hasn’t shipped yet, please contact us at sales@protocentral.com as soon as possible.
Orders which have already been shipped cannot be cancelled.
If you are a student or educator
For Education / Corporate Purchases
Glad you asked! Yes, there is a discount we offer for educational institutions, educators and students. We would require some kind of ID to prove this. Once verified, we can set up a discount on your ProtoCentral account. Please write to education@protocentral.com for further details.
Getting the “Maker mindset” into the Indian educational system has been one of the major goals of ProtoCentral. We can help your institution by providing the necessary tools and knowledge to get started in this direction.
Thinking about setting up a hardware lab or makerspace in your institution or organization? We can help !!
A makerspace/workshop would be beneficial in enabling students to “try-out” stuff that would help them enrich and add more value to their education.
Email us at sales@protocentral.com with what you need and we can help.
Yes, we do accept purchase orders and Net 30 payment terms from reputed corporate organisations and institutions.
The decision to accept the order will be solely done by ProtoCentral Electronics Pvt. Ltd., based on our conditions. Pre-payment of orders may be required in most cases.
Please write to sales@protocentral.com for more information.
Yes, we can do vendor registration if required. However, since it involved time and effort, there is a minimum order amount. Please write to sales@protocentral.com for more information.
We can provide you with a GST invoice with your GST number for you to take input tax credit (applies only for orders within India). You can enter your GST number by checking the “Have GSTIN?” checkbox during the order checkout process.